Terms and Conditions When booking an event or workshop with Marlborough Chamber of Commerce (Marlborough Chamber) you are reserving a place at the event and signing up to these terms and conditions. You will receive an email to confirm your booking and if there is a cost associated with the event/workshop, your receipt / invoice. By completing an online event booking you are indicating you will attend an event/workshop organised by Marlborough Chamber. Places on events/workshops are prioritised for our members and booked on a first-come-first-served basis. It is essential that all delegates pre-book places and Marlborough Chamber reserves the right to prevent delegates from taking part in an event/workshop which has not been pre-booked. Full booking details can be found in the relevant event/workshop details web page. If an event is full you may be added to a waiting list. Marlborough Chamber does not guarantee that all or any delegates held on the waiting list will be offered a place on the actual event. Covid-19 Requirements Marlborough Chamber events and workshops will comply with the Government guidelines with regards to Covid-19. We do ask that if you’re experiencing cold or flu like symptoms, please do stay at home. Inclusion & Equality At all of our events and workshops, Marlborough Chamber is committed to making every effort to ensure equality of access and to meet the needs of the target audience. Please let Marlborough Chamber know if you have any specific needs, not covered in the event booking form. Payment Where a fee is charged for attending an event or workshop, all payments must be paid in full before the event/workshop to secure the booking. Marlborough Chamber can hold places following the initial booking for 14 days to allow final payment to be made. Please note that non-payment after booking onto an event does not indicate a cancellation unless you have informed Marlborough Chamber prior to the event/workshop that you no longer require your booking. Cancellation policy Cancellations 72 hours or more before the beginning of the event incur no penalty, and Marlborough Chamber will refund your fee in full, apart from any bank fees which may apply. Cancellations less than 72 hours in advance, as well as no-shows, are charged in full and no refund will be made. Substitutions may be made at any time without penalty. You can cancel your place at an event/workshop or inform us of substitutions by emailing firstname.lastname@example.org or calling 03 577 9575. Please note that the cancellation policy is applicable for all bookings made, as a place has been reserved for you. Marlborough Chamber reserve the right to require payment for no-shows, as these incur the same cost and prevent the place being offered to other participants. No repayment will be made for travel, accommodation and any other costs incurred, by you. If Marlborough Chamber cancels an event Occasionally Marlborough Chamber may have to cancel or postpone an event. If a cancellation takes place Marlborough Chamber will use reasonable endeavours to notify all customers who are booked on by telephone, email or in writing. Marlborough Chamber will refund your event fee or transfer your booking to another date or event/workshop, whichever suits you best. Unfortunately, Marlborough Chamber will not be able to refund travel or accommodation expenses or other costs incurred by you. Changes to an event It may be necessary for reasons beyond Marlborough Chamber’s control to change the content or speakers for an event/workshop. Marlborough Chamber will use reasonable endeavours to notify you of changes made. Marlborough Chamber reserve the right to make changes to an event without notice to booked delegates.